Remote help desk
Incidents, service requests, user support and escalation with business impact captured from the first ticket.
Managed IT Services Calgary
Stop managing IT by interruption.
NextPixel gives Calgary businesses one remote operating layer for users, endpoints, Microsoft 365, servers, networks, backup and vendors—without forcing every employee into the same per-user price.
What’s included
Scope built around the environment.
Start with the services you need now and expand only when the operating model justifies it.
Endpoint management
Health, patching, configuration, encryption, software lifecycle and asset visibility for managed laptops and shared workstations.
Microsoft 365 operations
Exchange Online, Teams, SharePoint, OneDrive, licensing, identity and access administration.
Server & cloud operations
Windows/Linux servers, Azure/AWS workloads, VMware and hybrid connectivity.
Backup & continuity
Backup monitoring, restore testing and recovery planning around real RPO/RTO needs.
Vendor coordination
A single technical owner to coordinate ISPs, line-of-business apps, hardware and third-party vendors.
How we approach it
Discover → prioritize → operate → improve.
Discover
Understand users, devices, systems, vendors, risk, dependencies and business constraints.
Prioritize
Separate urgent risk and operational blockers from changes that can wait.
Implement
Make controlled changes with documentation, validation and rollback thinking.
Improve
Use recurring issues, security signals and lifecycle data to drive the next improvements.
Common questions
Before we talk.
Do you support businesses fully remotely?
Yes. NextPixel is Calgary-based and designed around remote delivery. On-site work can be scoped separately through project or local field-service arrangements when a task genuinely requires hands-on access.
Do you charge every employee the same amount?
No. The pricing model distinguishes full technology users, light or email-only users, managed endpoints, servers, network equipment, backup scope, sites and security requirements.
Can we start with a project before managed services?
Yes. Migration, security uplift, cloud, network and automation projects can be delivered independently.